If there is a problem with your order, contact Great American Shop before sending any item back. Include your order number, the item involved, and a description of the issue.
Return review
Return and exchange eligibility is reviewed based on the item condition and order type. Items should be unworn, unused, and kept in their original condition while the request is reviewed.
Custom and department-specific items
Custom, personalized, and department-specific products may have different return limitations. Please confirm details before ordering if you are unsure.
Incorrect or damaged items
If an item arrives damaged or does not match your order, contact us promptly and include clear photos so we can review the issue.
Do not mail a return until you receive return instructions from Great American Shop.